Account Access Issues
Sign-in links and codes expire after 10 minutes and are rate-limited per 15 minutes; use the 6-Digit Code if your email breaks links. Permission messages come from your team role, and invitations last 7 days.
Most access problems are one of three things: the sign-in email or code, team permissions, or a team invitation. Each is covered below.
Signing In
NitroShock has no passwords for your own account. At nitroshock.ai/login you get either a Magic Link or a 6-Digit Code by email.
The email doesn't arrive. Check spam and promotions, and add noreply@nitroshock.ai to your contacts. Check the spelling of the address. For your security, the login page shows the same "sent" message whether or not an account exists for that email, so a typo looks like a lost email. If you have never signed up, create an account at nitroshock.ai/sign-up instead.
The link or code doesn't work. Both expire after 10 minutes, and a code can be used only once. Request a fresh one. A link can be reused within its 10 minutes, so it is not "used up" by an email scanner opening it first, but some company email systems rewrite or block links: switch to the 6-Digit Code tab.
"Too many requests." To stop abuse, each email can request 5 links and 3 codes, and make 5 code attempts, in any 15 minutes. Wait 15 minutes and try again.
Signed out unexpectedly. A sign-in lasts 30 days on that browser. A different browser, a private window or cleared cookies needs a new sign-in. Sign Out (avatar menu, top right) signs out only the browser you are on.
Permission Messages
If you are signed in but see "You do not have permission to..." or "Project not found or access denied", your role in the organization does not include that action:
| Role | Can | Cannot |
|---|---|---|
| User | Work on the projects assigned to them, create projects | See other projects, delete projects, manage members, see Billing |
| Manager | Invite members, create and delete projects, assign people to projects, see Billing read-only | Buy credits, change Auto-Refill, change roles, remove members |
| Administrator | Everything, including buying credits and changing roles |
Can't see a project? As a User you only see projects assigned to you. An administrator or manager adds them from the Team tab with Manage projects next to your name.
Team Invitations
Administrators and managers invite people from Team, then Invite Member, choosing an email address and a role. The invitation email works for 7 days.
- The person opens the link and clicks Accept Invitation & Join Team. If they have no account yet, they enter their name and a password there and click Create Account & Join Team.
- The invitation belongs to that email address. If it went to the wrong address, revoke it and invite the right one.
- "Invitation has expired" or "Invalid or expired invitation": ask for a new one. Pending invitations can be resent (which gives them another 7 days) or revoked from the Team tab.
- "Too many invitations": an organization can send 10 invitations a day, and 3 to the same address. Try again tomorrow.
If you open an invitation while signed in to a different NitroShock account, the page tells you which account you are in and which one the invitation is for. Joining then needs Switch to (invited email) and join, which signs this browser into the invited account; Stay signed in as (your email) leaves things as they are.
Removing a member (administrators only) takes away their access to the organization and its projects. Their own NitroShock account stays.
Changing Your Email Address
Your email is shown read-only under Settings. To change it, email support@nitroshock.ai from your current address.
FAQ
I can't buy credits.
In an organization, only administrators can buy credits. Ask your administrator, or ask them to make you one.
Still stuck?
Email support@nitroshock.ai with the email address you sign in with and what you see on screen.