Resolve account access issues including permission errors, team member access problems, and login restrictions.
Running into trouble accessing your NitroShock account or specific projects? Access issues can range from simple login problems to complex permission errors affecting team members. This guide will help you resolve account access issues including permission errors, team member access problems, and login restrictions so you can get back to optimizing your SEO campaigns.
Account access problems typically fall into three categories: authentication failures, session timeouts, and account status issues.
NitroShock offers multiple authentication methods to access your account. If you're experiencing login difficulties, the problem often relates to the specific method you're using.
Magic Link Issues:
When using the passwordless magic link option, the authentication link expires after 15 minutes for security purposes. If you're clicking an old link from your email, you'll be denied access. Request a fresh magic link and use it immediately.
Check your spam folder if you don't receive the magic link within 2-3 minutes. Some email providers flag automated login emails as suspicious. Add noreply@nitroshock.ai to your contacts to prevent future filtering.
Magic Code Problems:
The 6-digit magic code authentication method sends a temporary code to your registered email. These codes expire after 10 minutes and can only be used once. If you request multiple codes, only the most recent one will work - earlier codes are automatically invalidated.
When entering your magic code, avoid spaces or dashes. Enter the six digits consecutively without formatting.
Standard Login Difficulties:
If you've set up traditional username and password authentication, ensure you're entering credentials exactly as registered. Passwords are case-sensitive. Use the "Forgot Password" link to reset your credentials if needed.
NitroShock automatically logs you out after 24 hours of inactivity for security. Additionally, if you log in from a different device or browser, your previous session may be terminated.
Active sessions are browser-specific. If you're logged in on Chrome but switch to Firefox, you'll need to authenticate again. This is intentional security behavior, not a bug.
Your account access can be restricted if there are billing issues or Terms of Service violations. While NitroShock uses a credit-based system with no monthly fees, accounts can still be suspended for:
If you believe your account was incorrectly restricted, contact support with your account email address for review.
Permission errors occur when you're logged in successfully but can't access specific features, projects, or settings. These errors are almost always related to your account role and assigned permissions.
NitroShock uses three distinct roles for team accounts:
Administrator - Full access to all projects, team management, and billing. Can purchase credits, manage branding profiles, and control all account settings.
Manager - Access to team management and all projects. Can add team members and create projects but cannot access billing or purchase credits.
User - Access only to specifically assigned projects. Cannot manage team members, create new projects, or access account-level settings.
If you're seeing "Permission Denied" or "Access Restricted" messages, your role doesn't include rights to that feature.
Cannot Access Billing Tab:
Only Administrator accounts can view the Billing tab at /account/billing/. Managers and Users cannot purchase credits or view payment history. If your organization needs to add credits, contact your Administrator.
Cannot See Specific Projects:
User-role accounts only see projects they've been explicitly assigned to. Navigate to Account Dashboard → Projects tab - if a project isn't listed, you don't have permission to access it. Ask your Administrator or Manager to grant access.
Cannot Add Team Members:
The Team tab at /account/team/ is restricted to Administrator and Manager roles. Users cannot view team member lists or send invitations.
Cannot Create Brand Profiles:
The Branding tab at /account/branding/ is Administrator-only. Users and Managers can use existing brand profiles when generating reports but cannot create or edit them.
Cannot Delete Projects:
Project deletion requires Administrator permissions. Managers can create projects but cannot remove them. This prevents accidental data loss from team members.
Even if you can access a project, certain project actions may be restricted based on your role:
Team access issues specifically affect agencies and organizations using NitroShock's collaborative features. Individual accounts don't have team functionality enabled.
When adding team members through Account Dashboard → Team tab, invitations are sent to the specified email address. The recipient must:
Common invitation failures:
The invited user creates an account with a different email address than the invitation was sent to. Invitations are tied to specific email addresses and cannot be transferred. Send a new invitation to the correct email.
Multiple pending invitations to the same email address can cause confusion. Cancel old invitations before sending new ones.
The invitation link is clicked multiple times or forwarded to others. Each invitation link is single-use and user-specific for security.
Team members share the organization's credit pool. All rank checks, audits, and other credit-based actions deduct from the same balance.
Users sometimes report seeing zero credits despite the organization having a positive balance. This typically occurs when viewing personal credit balance instead of organization balance. The credit display in the top navigation shows your organization's shared credits when you're working within team projects.
If you have both a personal NitroShock account and team account access, you may need to switch contexts. Some users accidentally remain in their personal account view when trying to access team projects.
Look for the account switcher in the top navigation. If you see multiple account options, ensure you've selected the correct organization before navigating to projects.
Most access issues can be resolved through systematic troubleshooting. Work through these solutions based on your specific problem.
nitroshock.aiIf authentication continues failing after these steps, try the alternative authentication method. If you normally use magic links, switch to magic codes or standard login.
Important: Don't share Administrator credentials to work around permission restrictions. This creates security risks and audit trail problems. Request proper role assignment instead.
noreply@nitroshock.aiIf you experience persistent access issues despite troubleshooting:
Document the problem - Note the exact error message, what you were attempting, which browser and device you're using, and your account email address.
Check system status - Occasional maintenance or infrastructure updates may temporarily affect access. System status information is available at nitroshock.ai/status.
Try API access - If dashboard access fails but you need urgent data, API key authentication may still work. Navigate to Account Dashboard → Settings tab to generate an API key. This is a temporary workaround while resolving dashboard access issues.
Contact support - Provide your documented problem details to expedite resolution. Include screenshots of error messages if possible.
NitroShock works on modern browsers (Chrome, Firefox, Safari, Edge). Issues can arise from:
Why can't I see the Billing tab even though I need to add credits?
The Billing tab is restricted to Administrator role accounts only. If you're a Manager or User, you don't have billing permissions. Contact your organization's Administrator to purchase credits or request they upgrade your role to Administrator if you need regular billing access.
I'm on the team but can't see certain projects - why?
User-role accounts only see projects they've been specifically assigned to. Your Administrator or Manager needs to grant you access to additional projects through the Team management interface. Navigate to Account Dashboard → Projects tab to see your currently assigned projects.
Can I have both a personal account and be part of a team account?
Yes, you can maintain a personal NitroShock account with your own credits while also being a member of one or more team accounts. Use the account switcher in the top navigation to move between contexts. Each account has separate projects, credits, and settings.
My magic link isn't working - what should I do?
Magic links expire after 15 minutes and can only be used once. Request a new magic link rather than reusing an old one. If you consistently have problems receiving magic links, check your spam folder and add NitroShock's email to your contacts. Alternatively, switch to the magic code or standard login authentication method.
Why does my session keep expiring?
Sessions automatically expire after 24 hours of inactivity for security. If you're experiencing shorter session times, check if you're logging in from multiple devices or browsers simultaneously, which can terminate previous sessions. Enable "Remember Me" during login if available, or consider using API key authentication for automated access.
Now that you've resolved your access issues, explore these related features:
For persistent access problems not covered in this guide, contact NitroShock support with your account details and specific error messages for personalized assistance.