Find answers to common billing questions about payments, invoices, credit packages, and refunds.
Managing your billing and credits is straightforward with NitroShock's transparent pay-per-use pricing model. Find answers to common billing questions about payments, invoices, credit packages, and refunds below.
Unlike traditional SEO platforms that lock you into monthly subscriptions, NitroShock operates on a credit-based system. You purchase credits once and use them as needed—they never expire. This documentation addresses the most frequently asked billing questions to help you understand payments, access invoices, and resolve any billing concerns.
NitroShock uses credits as its currency instead of monthly subscription fees. You purchase credits in packages and spend them on SEO actions throughout the platform. Each feature—rank tracking, site audits, keyword research, backlink analysis, and AI content generation—has a transparent credit cost that displays before you confirm any action.
Credits never expire, giving you complete control over your SEO budget. You only pay for what you use, when you use it. There are no recurring monthly charges, no surprise fees, and no penalties for using the platform less frequently during slower months.
Your current credit balance displays in multiple locations throughout the platform:
The Billing tab provides the most comprehensive view, including your current balance, credit purchase history, and a detailed transaction log showing exactly how credits were spent across all your projects.
When your credit balance reaches zero, you won't be able to perform actions that require credits. However, you can still:
To continue using credit-based features, simply purchase additional credits through the Billing tab. The platform prevents you from accidentally initiating actions without sufficient credits—you'll receive a clear notification if your balance is too low to complete a requested action.
No. Credits purchased through NitroShock never expire. This is a core differentiator from subscription-based platforms. You can purchase credits in bulk when budget allows and use them over months or years without losing any value.
This non-expiring model makes NitroShock particularly valuable for:
Yes. For team and agency accounts, all team members share a unified credit pool. When you add team members through Account Dashboard → Team, they draw from the same credit balance.
This shared system offers several advantages:
Only users with the Administrator role can purchase credits and access billing information. Manager and User roles can spend credits on their assigned projects but cannot view billing details or purchase additional credits.
To purchase credits:
Your credit balance updates instantly after purchase, allowing you to resume SEO activities without delay. All credit purchases appear in your transaction history with timestamps and confirmation numbers.
NitroShock accepts multiple payment methods to accommodate different billing preferences and international users.
The platform supports:
All payment processing uses industry-standard encryption and PCI DSS compliant systems. NitroShock does not store complete credit card numbers—payment details are securely handled through trusted payment processors.
You can update your payment methods at any time through the Billing tab:
Changes to payment information take effect immediately for your next credit purchase. You can maintain multiple payment methods on file and choose which to use during checkout.
NitroShock employs several security measures to protect your financial information:
If you notice any unauthorized charges or suspicious account activity, contact support immediately through the platform or via email.
The platform accepts payments from users worldwide. Credit card processing supports multiple currencies, with automatic conversion at current exchange rates. Your bank or card issuer may apply foreign transaction fees depending on your account terms and location.
For large enterprise purchases or custom payment arrangements, contact the billing team to discuss options like wire transfers, purchase orders, or custom invoicing schedules.
NitroShock automatically generates invoices for all credit purchases, providing the documentation you need for accounting and expense tracking.
To view and download invoices:
Each invoice includes:
Invoices are generated immediately upon successful payment and remain accessible indefinitely through your account.
To ensure invoices reflect accurate company information:
Changes to billing information apply to future invoices. Previously generated invoices retain the billing details that were active at the time of purchase. If you need to update historical invoices for accounting purposes, contact support with your specific requirements.
Standard invoices meet most business accounting needs, but you can request customized documentation if your organization requires:
Contact support through the platform with your requirements. Custom invoice requests typically process within 1-2 business days.
Invoice tax information varies by jurisdiction:
If you qualify for tax exemption (educational institutions, non-profits, or business resale), submit your tax exemption certificate through the Billing settings. The billing team will review and apply exemptions to future purchases.
NitroShock's refund policy balances flexibility with the realities of a consumption-based pricing model.
Refunds may be issued in these circumstances:
Refunds are generally not issued for:
To request a refund:
Include as much detail as possible: transaction date, invoice number, specific issues encountered, and any error messages received. The billing team typically responds to refund requests within 1-2 business days.
Approved refunds process through the original payment method:
The refund timeline begins when NitroShock approves and initiates the refund, not when you submit the request. You'll receive email confirmation when the refund processes, along with a reference number for tracking.
In some cases, the billing team may offer credit adjustments instead of monetary refunds:
Credit adjustments process immediately and allow you to continue using the platform without waiting for payment refunds. If you prefer a monetary refund instead of credit adjustments, specify this in your support request.
What credit package should I purchase?
Consider your typical monthly SEO activities. If you run daily rank checks on 50 keywords across 5 projects, perform weekly site audits, and generate monthly reports, estimate those credit costs and purchase accordingly. Larger packages often offer better per-credit value. Since credits never expire, purchasing in bulk when budget allows can reduce long-term costs.
Can I get a receipt for tax purposes?
Yes. Every credit purchase generates an invoice that serves as an official receipt. Download invoices from Account Dashboard → Billing → Invoice History. These invoices include all information required for business expense documentation and tax filing.
Do you offer discounts for large purchases?
Credit packages typically offer better rates at higher volumes—you pay less per credit when purchasing larger packages. For enterprise-level purchases or agencies needing substantial credit volumes, contact the sales team to discuss custom pricing and bulk discount options.
What happens to my credits if I close my account?
Account closure is permanent and results in forfeiture of remaining credits. Before closing an account, use remaining credits or request a refund for recent, unused credit purchases. Download any reports, audit results, or data you wish to retain, as account closure removes access to all historical information.
Can I transfer credits between accounts?
Credits cannot be transferred between separate NitroShock accounts. If you're managing multiple organizations or clients, consider using a single account with team features and project organization rather than maintaining separate accounts. Team members share the credit pool while maintaining appropriate access controls through role-based permissions.
Now that you understand NitroShock's billing system, explore these related resources:
For unresolved billing questions or account-specific issues, contact support through Account Dashboard → Billing or use the platform support widget. The billing team responds to most inquiries within one business day.